Problem activating subscription

hello,

i'm trying create reports using cloudyn against our azure subscriptions.  have multiple subscriptions tied cloudyn under common ea.  i've been through process multiple times of accounts show "unactivated".  that's fine simple cost reporting have more complex reporting we'd require resource manager enabled.  understand it, resource manager , accounts showing "unactivated" 1 in same.

i can edit account , supply proper rateid doing doesn't change anything.  when update says updated account still not change status "active".

i suspect i'm missing simple here can't figure out might be.

specific things have done/tried:

• imported accounts supplying ea info (this worked fine)
• created simple cost reports verify basic functionality working
• created entities , moved accounts them in order structure accounts in cloudyn
• added tags entities see if works (it does)
• clicked edit (pencil) on couple accounts , supplied correct rate id.
• attempt re-add existing subscription.  failed because, of course, subscription existed.

hello phil , jdelisle,

thanks setting azure cost management cloudyn , letting know issue.

please see following faq:

faq: how to fix "un-activated" accounts arm credentials view azure usage data in cloudyn 

can please confirm if have tried moving subscriptions or accounts that use different arm credentials own entities , try activating them again? may need create cloudyn users corresponding accounts match arm credentials in azure.

please let know if resolves issue.

thanks!
- micah adamson

Microsoft Azure  >  Azure Cost Management by Cloudyn