Garbled characters in Translator Text API


hi,

we using translator text api mt enhanced plugin trados studio 2017 translate word (docx) document japanese english.

we seeing many instances of "tg <" in en-us translation, such as:

"< tg 8 >
0 of tg, tg 1 chart < tg 3 > < tg 4 > (1) < tg 6 > < tg 7 > < tg 8 > < tg 10 > < tg 11"electrical communication fees system reform overview < tg 13 >"

we have tried different ms office formats (doc, docx, xlsx) , "tg <" characters. however, if run plain txt file, characters not appear.

any idea causing "tg <" characters , how avoid them?

thank you.
aría

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